Retro Banking App - FAQs

You can use the same login details for the new upgraded Retro banking app, but if you need help or you’ve misplaced your password, please contact our Client Services team on 1800 629 948 or email clientservices@afghomeloans.com.au

GETTING STARTED

The Retro banking app will be available from 17 June.

No. You’ll continue using your existing customer number (RIM) and internet banking password.

From 17 June the Link banking app will no longer be available, and you’ll need to use theRetro banking app for mobile banking access.

You’ll need to log in using your customer number (RIM) and existing password before re-enabling Face ID or fingerprint login in the Retro app

Yes. Your accounts, balances and transaction history will continue to be available whenyou log in to the Retro app using your existing credentials.

Our Client Services team is here to assist on 1800 629 948 or clientservices@afghomeloans.com.au

  • The minimum supported version for Apple iOS is 14
  • The minimum supported version for Android is 11
  • The Mobile App also requires around 50MB of available space on your device

Need More help?

Visit our Help Centre.

We have a range of FAQs that might be helpful.

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